Director, Sales Operations
Job Requirements We are seeking a Director, Sales Operations to evolve and sustain our existing sales operations for our North American new sales team. We are looking for someone strategic, tactical, driven, and analytical who will play a key role in supporting the growth of our new sales team in North America. This role will require you to partner with all levels of the organization from executive leadership to our cross-functional teams. If you have delivered meaningful processes and tools that have supported explosive revenue growth, this is a role for you. Your experience should include, reporting and analysis, modeling, delivering presentations, managing sales tech stack, and enhancing processes in a company that has and will continue to experience hyper-growth. Sales Process & Methodology:
refine and ensure adoption to sales methodologies, continually improve cross-functional processes, and provide data-driven recommendations to maximize sales efficiency and support outstanding execution. Manage the evaluation and interpretation of data; identify trends that signal new opportunities or challenges. Sales Forecast:
manage the processes to support accurate and timely sales forecasting. Sales Systems & Reporting:
ensure the effective administration of Salesforce and supporting sales tech stack to support clarity and accountability of sales activity and progress. Monitor effectiveness of sales efforts and ensure alignment with overall business objectives through sales analytics and reporting of sales performance Proactively analyze data to provide actionable insights to the North American sales leadership team Maintain dashboards that help the sales organization focus on performance drivers Manage and optimize North American prospect accounts and segmentation criteria, as needed Influence the sales strategy to scale ahead of the business' needs; ensuring that the strategy considers the full needs of sales management in North America Work Experience What you'll need:
Ability to conduct sophisticated and creative analysis of complex data, and translate the results into actionable deliverables, messages, and presentations. Demonstrated ability to refine, evolve and implement new sales processes, procedures, and policies. Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical client issues, and identifying department needs. Demonstrated ability to improve MRR and ARR Strong interpersonal and team-building skills; ability to work with a diverse team and influence/ drive change across functional and business boundaries. Strong technical, research, problem-solving, and collaboration skills. Ability to develop and present to executive management and board. Successful track record of working effectively at all levels within the organization Influential negotiation skills are necessary.
Experience:
5
years of experience working in sales, operations, business or marketing operations Excellent quantitative and analytical skills Self-motivated with the ability to handle multiple competing priorities Adaptable to our rapid global growth SaaS experience required; start-up experience preferred HR industry experience preferred Benefits Phenom is a global HR technology company with the purpose to help a billion people find the right job. Our SaaS platform Talent Experience Management (TXM) is redefining talent acquisition and talent management by helping candidates and employees find the right job faster, recruiters identify and engage the right talent, and management optimizes strategy. Phenom is not your average workplace -- we take pride in building a culture that is #NotNormal and celebrates all of the ways our company and employees are unique. By cultivating a culture that's as robust as our purpose, our staff comes to life with all the best qualities, radiating energy and positivity that extends out to their teammates, customers, and families. We believe living and working with a purpose brings amazing benefits, inspiring happiness, and motivation -- and we serve our employees by creating memorable moments each day. Phenom was named one of the 2019 Best Small Workplaces by Great Place to Work and Fortune, as well as one of the fastest-growing technology companies in the 2020 Deloitte Technology Fast 500. With over 1300 employees, the Phenom team is headquartered in the greater Philadelphia area, with offices in Canada, India, Israel, the Netherlands, and the United Kingdom, serving 300
global employers. #LI-MK1 #LI-REMOTE
Salary Range:
$200K -- $250K
Minimum Qualification
Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
refine and ensure adoption to sales methodologies, continually improve cross-functional processes, and provide data-driven recommendations to maximize sales efficiency and support outstanding execution. Manage the evaluation and interpretation of data; identify trends that signal new opportunities or challenges. Sales Forecast:
manage the processes to support accurate and timely sales forecasting. Sales Systems & Reporting:
ensure the effective administration of Salesforce and supporting sales tech stack to support clarity and accountability of sales activity and progress. Monitor effectiveness of sales efforts and ensure alignment with overall business objectives through sales analytics and reporting of sales performance Proactively analyze data to provide actionable insights to the North American sales leadership team Maintain dashboards that help the sales organization focus on performance drivers Manage and optimize North American prospect accounts and segmentation criteria, as needed Influence the sales strategy to scale ahead of the business' needs; ensuring that the strategy considers the full needs of sales management in North America Work Experience What you'll need:
Ability to conduct sophisticated and creative analysis of complex data, and translate the results into actionable deliverables, messages, and presentations. Demonstrated ability to refine, evolve and implement new sales processes, procedures, and policies. Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical client issues, and identifying department needs. Demonstrated ability to improve MRR and ARR Strong interpersonal and team-building skills; ability to work with a diverse team and influence/ drive change across functional and business boundaries. Strong technical, research, problem-solving, and collaboration skills. Ability to develop and present to executive management and board. Successful track record of working effectively at all levels within the organization Influential negotiation skills are necessary.
Experience:
5
years of experience working in sales, operations, business or marketing operations Excellent quantitative and analytical skills Self-motivated with the ability to handle multiple competing priorities Adaptable to our rapid global growth SaaS experience required; start-up experience preferred HR industry experience preferred Benefits Phenom is a global HR technology company with the purpose to help a billion people find the right job. Our SaaS platform Talent Experience Management (TXM) is redefining talent acquisition and talent management by helping candidates and employees find the right job faster, recruiters identify and engage the right talent, and management optimizes strategy. Phenom is not your average workplace -- we take pride in building a culture that is #NotNormal and celebrates all of the ways our company and employees are unique. By cultivating a culture that's as robust as our purpose, our staff comes to life with all the best qualities, radiating energy and positivity that extends out to their teammates, customers, and families. We believe living and working with a purpose brings amazing benefits, inspiring happiness, and motivation -- and we serve our employees by creating memorable moments each day. Phenom was named one of the 2019 Best Small Workplaces by Great Place to Work and Fortune, as well as one of the fastest-growing technology companies in the 2020 Deloitte Technology Fast 500. With over 1300 employees, the Phenom team is headquartered in the greater Philadelphia area, with offices in Canada, India, Israel, the Netherlands, and the United Kingdom, serving 300
global employers. #LI-MK1 #LI-REMOTE
Salary Range:
$200K -- $250K
Minimum Qualification
Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
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