New Patient Specialist-Part Time
Title:
New Patient SpecialistSalary:
$15 hourly with an opportunity to make $27-$30 an hour with commissionReports to:
Director of Capital Formation Remote position:
Must be located in the Eastern or Central time zones Interested in joining the Simplex team? We are an exciting, rapidly growing healthcare startup, and we're seeking a passionate leader to join our growing team -- one that embodies our core values.
Our Mission:
Radically improve the health of Humankind About Simplex Health:
At Simplex Health, we do things differently.
Our insurance-funded medical nutrition therapy goes beyond treatment of symptoms to improve and, in many cases, reverse chronic conditions.
Simplex Health partners with hospitals and healthcare practices as well as corporate offices and individuals -- focusing on prevention, root cause resolution, and sustainable lifestyle changes.
Services can be accessed virtually with live telehealth appointments or in-person at offices located throughout select markets.
Our evidence-based, progressive nutrition interventions consider each patient's unique biochemistry.
With nutrition counseling, education, health coaching, and guidance patients achieve sustainable success.
Job
Summary:
As the New Patient Specialist, you will provide an outstanding first impression for our patients.
Since our approach to nutrition therapy is different, in addition to scheduling patients and retrieving insurance information, this often requires patient education.
As a result, it's imperative that the candidate possess superior interpersonal, communication, and organizational skills; as well as the ability to excel under pressure.
Phone and computer proficiency is mandatory.
Use of GSuite, Salesforce, and ability to learn healthcare management software applications is required.
A successful candidate for this position must have a strong desire to provide best in class customer service to our patients.
Key Intangible Characteristics of the Ideal Candidate:
Called:
A passion for our mission and a sense that this role and company are a strong fit for the blessings of your gifts, talents, passions, and experiences.
.
Must be mission-motivated with a resolve to overcome obstacles, anchored in a sense of purpose in this work.
Servant Leadership:
Nobody is above any task, and we are all here to serve others.
Every customer--internal or external--needs help, and the most powerful way to lead will be to serve.
Learning and Adaptive:
As a startup with a big mission, new systems, technology, and situational adaptability are expected.
This person must have an appetite for learning and skill improvement.
Grit, Resourcefulness & Entrepreneurial Spirit:
Not everything will have a pre-planned solution.
This person will have to be resourceful in figuring things out, resist feeling overwhelmed, and be willing to roll up their sleeves to make things happen.
This person will have to have an open mind and good resolve, whether it's looping in other people, finding answers online, or seeking best practices.
Organizational Skills:
Being or becoming a constant organizational force.
It will require a capacity for being open to change, discerning better processes, and prioritizing for improved outcomes.
Chemistry Fit:
We have a unique and fun culture--we laugh, press in, work hard, and jump in to figure things out.
Fitting into the team chemistry is essential.
High Character:
We operate with a high trust culture.
Personal values must fuel our work.
Integrity, honesty, compassion, reconciliation, and diligence are all things this person must possess to flourish.
Energy & Enthusiasm:
This person must bring joy and passion for work to the job.
Encouraging and spurring on others on the mission while being self-motivated and positive is essential.
Multitasking:
This is not a steady-state or static environment.
Workflow will cycle, and interruptions are normal, so this person must be able to juggle and adjust on the fly.
Project Management:
While multitasking, this person must be able to keep an eye on deadlines and critical dependencies, working to preserve them or source support proactively.
Add new patients and providers to Salesforce and Healthie (scheduling platform)
Qualifications:
Exceptional communication skills demonstrating a high level of care, compassion, understanding, urgency, and excellence.
Exceptional time management skills Inside sales experience is preferred Knowledge of medical terminology High level of technological proficiency Maintain confidentiality when it comes to managing client privacy per HIPAA laws Proficiency in data entry/typing 40 - 60 wpm 2 years of experience in healthcare is preferred Bilingual is a plus High School graduate or equivalent required Role Responsibilities including but not limited to:
Provide an exceptional patient experience Convert referrals to scheduled patients Manage outbound and inbound patient calls Answer cross-departmental questions about patient scheduling and rescheduling as necessary Optimize clinician schedules and utilizations for initial appointments Add new patients and providers to Referral Management System and Healthie (scheduling platform) Monitor voicemail messages & place return calls promptly Send text messages to patients via HIPAA compliant message platform Monitor, organize and upload all faxes in EHR Call patients to discuss out of pocket costs y depending on insurance coverage Coordinate with referring providers to facilitate patient care & scheduling Participate in monthly scheduling team meetings Our Core Values:
Simplex Health strives to embody the following values and to apply them to every aspect of how we run our business, including how we interact with each other as teammates and leaders.
These values also apply to how we interact with and continue to inspire our clients and strategic partners:
We Inspire Each Other You are an important part of our team and together we make a collective intention to uplift and commit to one another.
Through cultivating genuine, transparent, relationships, we create an environment that encourages individuals to dream big, take risks, and be bold.
We aim to inspire and commit to everyone we touch.
This sense of commitment and care sets the stage for a culture of accountability, where we hold ourselves and each other to the same high standards, taking the ownership necessary for achieving our goals.
Therefore encourage one another and build each other up, just as in fact you are doing.
1 Thessalonians 5:
11 We Always Learn and Grow We at Simplex Health strive to be continual learners and to expand our abilities as people and as an organization.
We educate ourselves, remain curious, and use evidence-based research to challenge our current understanding.
We see mistakes and failure as great teachers and learning opportunities.
When we stay engaged in the world with a growth mindset, it creates the right environment for us to thrive and make a meaningful impact on each other and on the world.
Let the wise hear and increase in learning, and the one who understands obtain guidance.
Proverbs 1:
5 We Think Big Picture What we do day in, day out, how we do it, and the decisions we make- shape who we are as a people and as a company.
The details are super important, AND should always be guided by our wide perspective and an understanding of how we are impacting each other, our clients, and our business.
Before making any major decision, ask yourself:
o Does it help us grow? How?o Does it answer how are we different and why should you care?o Is what I'm working on duplicatable and transferable (ie can I duplicate it and apply to other situations)? How?o Does it challenge the status quo?o Does it inspire?o Does it tightly align with and advance our mission? How?o Can it be more humanized and relatable?o Does it unite us? How?o Does it solve a problem? How? Now we see things imperfectly, like puzzling reflections in a mirror, but then we will see everything with perfect clarity.
All that I know now is partial and incomplete, but then I will know everything completely, just as God now knows me completely.
I Corinthians 13:
12We Challenge the Status Quo:
We are inquisitive by nature.
We are courageous! We are not afraid to go against the grain in our search for truth.
We always question conventional wisdom- it's how Simplex Health started- it's what we do.
Do not conform to the pattern of this world, but be transformed by the renewing of your mind.
Then you will be able to test and approve what God's will is--his good, pleasing and perfect will.
Romans 12:
2 We Cultivate Health and Vitality:
Being alive in a body is an incredible, temporary experience.
Even though at times we feel pain and face challenges, our next breath is not guaranteed and is a HUGE gift.
We experience EVERYTHING through our bodies, including thoughts, emotions, spirit, and our inspiration.
We see health and vitality as the foundation for living a life that is happy, fulfilled, present, and productive.
Dear friend, I pray that you may enjoy good health and that all may go well with you, even as your soul is getting along well.
3 John 1:
2We Embody Integrity:
We communicate with transparency and face conflict head-on.
We do this with the understanding that we respect each other and recognize that we are on the same team working toward a unified noble mission with shared goals.
We don't compromise our morals or integrity no matter the context.
When challenging scenarios arise, we approach them with honesty and trust that we are all holding the highest intentions, are committed to our values, and are making best efforts.
Do to others as you would have them do to you.
Luke 6:
31 We Simplify the Complicated:
We believe that complex problems don't always require complex solutions.
By simplifying the complicated and offering digestible, scalable solutions, we can pay more attention to the things that matter most.
Simplicity- it's the word that inspired our name - we make cultivating health and vitality simple.
Do not be anxious about anything, but in everything by prayer and supplication with thanksgiving let your requests be made known to God.
Philippians 4:
6 Powered by JazzHR Recommended Skills Biochemistry Communication Confidentiality Coordinating Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
New Patient SpecialistSalary:
$15 hourly with an opportunity to make $27-$30 an hour with commissionReports to:
Director of Capital Formation Remote position:
Must be located in the Eastern or Central time zones Interested in joining the Simplex team? We are an exciting, rapidly growing healthcare startup, and we're seeking a passionate leader to join our growing team -- one that embodies our core values.
Our Mission:
Radically improve the health of Humankind About Simplex Health:
At Simplex Health, we do things differently.
Our insurance-funded medical nutrition therapy goes beyond treatment of symptoms to improve and, in many cases, reverse chronic conditions.
Simplex Health partners with hospitals and healthcare practices as well as corporate offices and individuals -- focusing on prevention, root cause resolution, and sustainable lifestyle changes.
Services can be accessed virtually with live telehealth appointments or in-person at offices located throughout select markets.
Our evidence-based, progressive nutrition interventions consider each patient's unique biochemistry.
With nutrition counseling, education, health coaching, and guidance patients achieve sustainable success.
Job
Summary:
As the New Patient Specialist, you will provide an outstanding first impression for our patients.
Since our approach to nutrition therapy is different, in addition to scheduling patients and retrieving insurance information, this often requires patient education.
As a result, it's imperative that the candidate possess superior interpersonal, communication, and organizational skills; as well as the ability to excel under pressure.
Phone and computer proficiency is mandatory.
Use of GSuite, Salesforce, and ability to learn healthcare management software applications is required.
A successful candidate for this position must have a strong desire to provide best in class customer service to our patients.
Key Intangible Characteristics of the Ideal Candidate:
Called:
A passion for our mission and a sense that this role and company are a strong fit for the blessings of your gifts, talents, passions, and experiences.
.
Must be mission-motivated with a resolve to overcome obstacles, anchored in a sense of purpose in this work.
Servant Leadership:
Nobody is above any task, and we are all here to serve others.
Every customer--internal or external--needs help, and the most powerful way to lead will be to serve.
Learning and Adaptive:
As a startup with a big mission, new systems, technology, and situational adaptability are expected.
This person must have an appetite for learning and skill improvement.
Grit, Resourcefulness & Entrepreneurial Spirit:
Not everything will have a pre-planned solution.
This person will have to be resourceful in figuring things out, resist feeling overwhelmed, and be willing to roll up their sleeves to make things happen.
This person will have to have an open mind and good resolve, whether it's looping in other people, finding answers online, or seeking best practices.
Organizational Skills:
Being or becoming a constant organizational force.
It will require a capacity for being open to change, discerning better processes, and prioritizing for improved outcomes.
Chemistry Fit:
We have a unique and fun culture--we laugh, press in, work hard, and jump in to figure things out.
Fitting into the team chemistry is essential.
High Character:
We operate with a high trust culture.
Personal values must fuel our work.
Integrity, honesty, compassion, reconciliation, and diligence are all things this person must possess to flourish.
Energy & Enthusiasm:
This person must bring joy and passion for work to the job.
Encouraging and spurring on others on the mission while being self-motivated and positive is essential.
Multitasking:
This is not a steady-state or static environment.
Workflow will cycle, and interruptions are normal, so this person must be able to juggle and adjust on the fly.
Project Management:
While multitasking, this person must be able to keep an eye on deadlines and critical dependencies, working to preserve them or source support proactively.
Add new patients and providers to Salesforce and Healthie (scheduling platform)
Qualifications:
Exceptional communication skills demonstrating a high level of care, compassion, understanding, urgency, and excellence.
Exceptional time management skills Inside sales experience is preferred Knowledge of medical terminology High level of technological proficiency Maintain confidentiality when it comes to managing client privacy per HIPAA laws Proficiency in data entry/typing 40 - 60 wpm 2 years of experience in healthcare is preferred Bilingual is a plus High School graduate or equivalent required Role Responsibilities including but not limited to:
Provide an exceptional patient experience Convert referrals to scheduled patients Manage outbound and inbound patient calls Answer cross-departmental questions about patient scheduling and rescheduling as necessary Optimize clinician schedules and utilizations for initial appointments Add new patients and providers to Referral Management System and Healthie (scheduling platform) Monitor voicemail messages & place return calls promptly Send text messages to patients via HIPAA compliant message platform Monitor, organize and upload all faxes in EHR Call patients to discuss out of pocket costs y depending on insurance coverage Coordinate with referring providers to facilitate patient care & scheduling Participate in monthly scheduling team meetings Our Core Values:
Simplex Health strives to embody the following values and to apply them to every aspect of how we run our business, including how we interact with each other as teammates and leaders.
These values also apply to how we interact with and continue to inspire our clients and strategic partners:
We Inspire Each Other You are an important part of our team and together we make a collective intention to uplift and commit to one another.
Through cultivating genuine, transparent, relationships, we create an environment that encourages individuals to dream big, take risks, and be bold.
We aim to inspire and commit to everyone we touch.
This sense of commitment and care sets the stage for a culture of accountability, where we hold ourselves and each other to the same high standards, taking the ownership necessary for achieving our goals.
Therefore encourage one another and build each other up, just as in fact you are doing.
1 Thessalonians 5:
11 We Always Learn and Grow We at Simplex Health strive to be continual learners and to expand our abilities as people and as an organization.
We educate ourselves, remain curious, and use evidence-based research to challenge our current understanding.
We see mistakes and failure as great teachers and learning opportunities.
When we stay engaged in the world with a growth mindset, it creates the right environment for us to thrive and make a meaningful impact on each other and on the world.
Let the wise hear and increase in learning, and the one who understands obtain guidance.
Proverbs 1:
5 We Think Big Picture What we do day in, day out, how we do it, and the decisions we make- shape who we are as a people and as a company.
The details are super important, AND should always be guided by our wide perspective and an understanding of how we are impacting each other, our clients, and our business.
Before making any major decision, ask yourself:
o Does it help us grow? How?o Does it answer how are we different and why should you care?o Is what I'm working on duplicatable and transferable (ie can I duplicate it and apply to other situations)? How?o Does it challenge the status quo?o Does it inspire?o Does it tightly align with and advance our mission? How?o Can it be more humanized and relatable?o Does it unite us? How?o Does it solve a problem? How? Now we see things imperfectly, like puzzling reflections in a mirror, but then we will see everything with perfect clarity.
All that I know now is partial and incomplete, but then I will know everything completely, just as God now knows me completely.
I Corinthians 13:
12We Challenge the Status Quo:
We are inquisitive by nature.
We are courageous! We are not afraid to go against the grain in our search for truth.
We always question conventional wisdom- it's how Simplex Health started- it's what we do.
Do not conform to the pattern of this world, but be transformed by the renewing of your mind.
Then you will be able to test and approve what God's will is--his good, pleasing and perfect will.
Romans 12:
2 We Cultivate Health and Vitality:
Being alive in a body is an incredible, temporary experience.
Even though at times we feel pain and face challenges, our next breath is not guaranteed and is a HUGE gift.
We experience EVERYTHING through our bodies, including thoughts, emotions, spirit, and our inspiration.
We see health and vitality as the foundation for living a life that is happy, fulfilled, present, and productive.
Dear friend, I pray that you may enjoy good health and that all may go well with you, even as your soul is getting along well.
3 John 1:
2We Embody Integrity:
We communicate with transparency and face conflict head-on.
We do this with the understanding that we respect each other and recognize that we are on the same team working toward a unified noble mission with shared goals.
We don't compromise our morals or integrity no matter the context.
When challenging scenarios arise, we approach them with honesty and trust that we are all holding the highest intentions, are committed to our values, and are making best efforts.
Do to others as you would have them do to you.
Luke 6:
31 We Simplify the Complicated:
We believe that complex problems don't always require complex solutions.
By simplifying the complicated and offering digestible, scalable solutions, we can pay more attention to the things that matter most.
Simplicity- it's the word that inspired our name - we make cultivating health and vitality simple.
Do not be anxious about anything, but in everything by prayer and supplication with thanksgiving let your requests be made known to God.
Philippians 4:
6 Powered by JazzHR Recommended Skills Biochemistry Communication Confidentiality Coordinating Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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