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Family Service Specialist

Overview & Responsibilities
GENERAL ACCOUNTABILITIES
SCI is certified as a Great Place to Work? by the Great Place to Work Institute. In a recent survey, our employees said that their work has special meaning and is not ?just a job?. This individual will be responsible for assisting Family Service Counselors with interment verifications, blind checks and memorials.
SPECIFIC RESPONSBILITIES
? Builds at-need charts
? Verifies at-need files before they are sent for verification
? Performs blind checks
? Follows up with memorial renderings, processes and timelines
? Notifies families when flowers are placed
? Sets Arrangement Continuation Appointments
? Designs memorials
? Serves at-need cemetery families that currently own property
? Sets follow-up visits (ACV) at the at-need arrangement conference
? Records information in the ACV Log for Family Service Counselors
? Meets with funeral home at-need families
CORE / CRITICAL COMPETENCIES
Demonstrates a Commitment to Services Excellence, Trustworthiness and Integrity
? Acts within and upholds the SCI Code of Conduct and Dignity Promise Standards and demonstrates corporate values
? Is trusted by others; keeps commitments to others
Promote Innovation
? Comes up with new ways to look at problems and processes in their work
Achieve Results
? Works productively with minimal supervision; achieves work objectives in a timely manner
? Works to resolve routine problems promptly and effectively
Display Adaptability
? Is open to new and different ways to accomplish work
? Responds positively and productively to new initiatives or changes in priorities
Communicate Effectively
? Conveys facts and information clearly in written and spoken communications
? Shares viewpoints and information openly and listens attentively to others? ideas and suggestions
? Communicates in a timely and effective manner with manager
Collaborate with Others
? Proactively contributes to group objectives; volunteers to help others as needed
? Welcomes ideas and input from others
Build Productive Relationships (Internal / External)
? Relates to others in open and helpful manner; consistently treat others with respect
? Maintains composure in challenging situations
Requirements & Qualifications
Education:
? High School degree or equivalent
Certification:
? Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)
Experience:
? None (will train)
Knowledge, Skills & Abilities:
? Ability to communicate effectively with fellow associates, contractor personnel and client families
WORK CONDITIONS
Work Environment
When considering the work environment associated with this job, the following factors may apply:
? Work indoors and outdoors during all seasons and weather conditions
? Limited amount of local traveling required
? Standard business dress is required
Work Postures
When considering the work postures associated with this job, the following factors may apply:
? Frequent, continuous periods of time standing, up 6 hours per day
? Sitting continuously for many hours per day, up to 6 hours per day
? Climbing stairs to access buildings occasionally
Physical Demands
When considering the physical demands associated with this job, the following factors may apply:
? Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
When considering the work hours associated with this job, the following factors may apply:
Working beyond ?standard? hours as the need arises
SCI Overview
Who we are. What we do.
We?re more than North America?s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one?s life.
Benefits Options:
? Health benefits (medical, dental, vision, life)
? 401K Retirement Savings Plan with company match
? Vacation and sick time
? Tuition reimbursement
? Funeral discounts, and more
SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com.
As used herein, ?SCI? refers to Service Corporation International and its affiliated companies.
Equal Opportunity Employer, M/F/D/V
Associate Requisition ID _Req.63192_
\# of Openings _1_
Category (Portal Searching) _Sales_
Type _Full-Time_


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