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Technical Support Engineer

Job Responsibilities Phenom People is the leader in Talent Relationship Marketing (TRM for short.) We're an early-stage startup on a mission to fundamentally transform how companies acquire talent. As a category creator, our goals are two-fold: to educate talent acquisition and HR leaders on the benefits of TRM and to help solve their recruiting pain points. We're looking for a Technical Support Engineers (TSE) to join our team and work with our phenomenal clients along with our sales, implementation, and customer success teams to ensure a phenomenal client experience. In this position, you will support our clients with problem resolution and provide an effortless world class supportexperience. Work in a high energy, crazy-fun, and agile team environment. it's a fast-paced, with new projects popping up quickly and tight deadlines always around the corner. We are proud to offer employees a flexible work structure, but value responsibility and hard work above all else Job Requirements TSE will own and work Customer support tickets - Defects, Service Requests, Change Requests and Enhancements through resolution TSE will work in the areas of - ticket analysis, problem understanding, trouble shooting, Customer communication, working with tech teams for ticket resolution, and reporting Handle Customer communication, manage escalations and ticket prioritization Willing to work in shifts -- 7am - 3pm EST or 12pm - 8pm ES Work Experience 5+ years-experience in Support or Technical experience Strong oral and written communication and interpersonal skills Essential work experience in the areas of - ticket analysis, problem understanding, trouble shooting, Customer communication, working with tech teams for ticket resolution, and reporting Must have patience and the ability to deal with difficult, complex and escalated Customer situations Self-motivated, driven and results oriented Ability to work in a fast paced, collaborative team environment Good understanding of latest web technologies Basic knowledge of web applications (Training on Phenom products will be provided) Undergraduate degree (BA/BS) preferred
Salary Range: NA
Minimum Qualification
5 - 7 years

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